Monday, July 14, 2014


10 months ago I spent 4000 buckeroos on a pair of hearing aids.
My 4th pair. The others before did not work for very long and wee cheaper.
My first set was a Siemens set for 6000 but my darling husband (with dementia)
took care of them. Never to be found, I did like them. C'est la vie.

So when we went into Sams, Brie and I found a new brand supposed to be the best.
The person in charge os testing makes the aid right there and then.
No returns 21 days from now. Right there and then they are in your ears and you think
that Sams is the loudest place you have ever been in.
Lord, once these babies were in the ear I wanted to shut them up, I never heard Sams
to be a LOUD place.

Went on for a few weeks smiling like a Cheshire cat.
I had it made. I could hear on the cel phone, good, not regular phones.
I had been promised that.
Slowly the aids diminished in capacity (?) had them checked twice and was
told this was the best she could do, deal with it.
Did my hearing go down hill so fast ?I asked.
"No, they are the same as before" said the lady who did not listen much to what I had to say.
She was very rude and ignored most of my conversation.
Numerous times she called me wrong.
Well, said I, I should know they are my ears!
The computer tells me different she answered.
Several visits, and things got worse.
The little suction cups which fit on the inner  ear computer just came off every day.
I needed someone home to go digging in my ear to find the cup.
When I had to go to the ER they had a problem getting them out.
One day I had to go clear to Sams and have her do it, she asked my grandson to assist her to hold my head, she had so much trouble finding the plastic cups which had annoyed me all night.
Finally, I just gave up, I hardly wear them at all.
If I did not have my son living with me, I would throw them in the trash.
He has become my "ear nurse" night after night.
What does this mean?
It means that the computer gadget breaks away from the cup which should keep it in place as close
possible into your inner ear.

Sabrina, had enough of it called headquarters and talked to a man in charge.
She asked for a refund and told him my story.
I can't talk at all anymore on the phone.
He told Brie that this should not happen.
About his employee all he had to say was that she was excentric! New word for rude?
So tomorrow I am to go back to the same office and get a new pair of hearing aids.
We start all over again.
10 months of misery.
I do not have that much time left to sit and wait to hear someone.
I do not like to have sellers insult me.
I have been in retail all my life and I probably lost my cool about 2 times.
Above all I always felt the customer is right even when I knew I was.
Sabrina can attest to that.

Hate to go in tomorrow.
I will follow up.
Refund? are you kidding, not an industry who likes to give refunds
but I know one lawyer in NY who did get it for his client.

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